Return & Refunds
At Zael Wears, we strive to provide high-quality products and a seamless shopping experience. Please review our return and refund policy before making a purchase.
1. Eligibility for Returns
- Returns are only accepted for damaged, defective, or incorrect items received.
- Customers must report any issue within 48 hours of receiving the order.
- The item must be unused, unworn, and in its original packaging to qualify for a return.
2. Return Process
- To initiate a return, contact our customer support team with your order details and clear images of the product.
- Once your return request is approved, further instructions will be provided.
- The item must be handed over in the same condition as received.
3. Refund Policy
- Refunds are not provided. However, in case of a valid return, customers may request an exchange or replacement.
- If the requested replacement is unavailable, an alternative solution will be offered.
